If you’re not entirely satisfied with your purchase, we’re here to help. Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items are only refundable if the product is damaged or broken.
All we would require are the pictures/videos of the damaged product/s.
ADDITIONAL NON-RETURNABLE ITEMS:
1. Used Products- If you open a box/container, the product cannot be returned or exchanged.
2. Personal hygiene items (example- face rollers)
3. Chocolates- Due to the increase in temperature, they are bound to melt in Transit. We ship the items in excellent condition.
4. Succulents- All our succulent plants are sent with little water to survive the transit time and do not catch fungus.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
REFUNDS (IF APPLICABLE)
Once the photos/videos are received and inspected, we will notify you that we have verified the damaged product. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within 5-7 business days after shipping fees, RTO fees or 5% transaction fees, whichever is applicable.
The refund when applicable will be processed within 3-5 business days.
1. LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund, please send us a mail at leoberrygifts@gmail.com
2. SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately products bought on Sale cannot be refunded.
3. EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at leoberrygifts@gmail.com or contact us on +91 7904180697
4. GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We use a third courier shipping company as our partner. Therefore, we do not get daily updates. Any issue with your order, kindly escalate it via mail or WhatsApp.
SHIPPING POLICY
Our shipping timelines are-
1. Express shipping in metro and tier 1 cities: 3-5 working days.
2. Standard shipping PAN India: 5-9 working days.
3. International Shipping: 11-14 working days.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, you can contact us via email or telephone.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email or WhatsApp once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
Leoberrygifts.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages.
Leoberrygifts.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
CANCELLATION POLICY
Any order, paid or unpaid, we do not allow cancellation.
